As per our terms of service, cancellation of service does not constitute grounds for reimbursement of funds paid for pickup days unused between cancellation date and the end of that billing cycle. No refunds will be issued for services not rendered due to customer cancellation.
Recently, we have noticed that other companies have reportedly begun to make claims that we will offer refunds if you cancel your service in favor of their business. We understand the struggles of starting a new business and encourage respectful competition, but these claims are unfounded and inaccurate. As stated below in our terms of service, if you are unsatisfied with your service, you may cancel at anytime. However we strongly encourage you to contact us with any concerns so that we may find a solution to make you happy. As our customer, you are the most valued part of our business and we will make every reasonable effort to ensure your satisfaction. We thank you for your business and encourage all customers to review the terms of service below. These terms are also available on our website:
Terms of Service
Your trash service provides once per week residential trash service pick-up for your household only. If you have an extra bag of trash (must be bagged) that does not fit in your cart (with the exception of bulky items) it may be placed next to your cart. Any lose trash which is not bagged may not be picked up. We do not handle “move-outs” or excessive bulk collection as a result of a move. Your service does not include commercial trash (even if you work from your home), construction debris, electronic components (TVs, computers, or stereo equipment) or tree branches. We are not a tree removal service. However, we will collect up to five(5) bags of leaves per household per week. All leaves must be bagged. Any leaves not bagged will not be collected. If more than five(5) bags are placed out for collection, any extra bags (more than the five(5) provided by these terms) will not be collected. It is impermissible to permit another household to use your trash service for disposal of their garbage. This is considered theft of services and is a breach of the subscription terms. Trash that we are unable to collect in accordance with these terms may require you to make alternative arrangements. Suburban Sanitation appreciates each customer and in order to provide quality service for all customers, we must stick to our core business of household trash collection and adhere to these terms.
Your subscription term begins on the first day of a quarter (March 1, June 1, September 1 or December 1) and continues until the end of that quarter. Payments for billings are due at a minimum of 15 days before the next quarter begins. In the event that payment is not received 15 days prior to the beginning of the quarter, Suburban Sanitation reserves the right to reclaim the carts and/or assess a $15 late fee, in addition to the balance due on the account, to restore service. If the balance remains unpaid for more than 30 days past due date, we will begin collecting the trash can from the residence. The account must be paid in full in order to resume service. A restoration fee of $25 may also be assessed in the event a customer wishes to resume service after any cancellation or discontinuation of service, even those initiated by the customer. In the event a customer has moved or changed addresses during any period of non-service and a new request for service is submitted by the same customer, the restoration fee must be paid in addition to any outstanding balance before service may begin at the new address. The late fee does not apply in the event of a service hold or temporary change of address, provided the customer has notified Suburban Sanitation at least five(5) business days prior to the next scheduled service date. Service holds/ temporary changes of address must be requested through this website (click the “Online Service” button above) or by written request. Written requests can be mailed to the address below. All requests must be postmarked at least five(5) business days prior to the next scheduled service date to the following address.
Suburban Sanitation Services
PO Box 43048
Charlotte, NC 28215
There is one recycling/trash pick-up day per week per neighborhood. Recycling will be picked up on the same day as your trash pickup for your neighborhood. Trash must be out for collection by 6:30 a.m. to ensure pick-up on your given pickup day. In order for your trash to be collected, you must use the provided Suburban Sanitation cart/bin. Additional carts/bins may be used within reason (at the discretion of Suburban Sanitation), but the marked Suburban Sanitation bin must be present in order for your trash to be collected. Due to our rapid growth, we are mapping a more efficient pickup schedule. Give us a call if you have questions about your collection day. The garbage and recycling needs to be set out by the street and not obstructed by vehicles or other objects. Please note that on your trash day do not set anything of value next to your trash cans, it might get taken as trash!
Suburban Sanitation observes the following holidays. If a holiday falls on or before your pick-up day, your pick-up day will be one day later. If a holiday falls on a Saturday or Sunday, there will be no change in your service day:
✓New Years Day
✓4th of July
If you are unsatisfied with your service, you may cancel service at anytime, however we strongly encourage you to contact us with any concerns so that we may find a solution to make you happy. As our customer, you are the most valued part of our business. Elective cancellation of service does not constitute grounds for reimbursement of funds paid for pickup days unused between cancellation date and the end of that billing cycle. No refunds will be issued for services not rendered due to customer cancellation. In the event that your trash service is cancelled, by you or Suburban Sanitation, all carts, cans, or bins must be emptied prior to collection. All items belonging to Suburban Sanitation must be returned in comparable condition to the state in which they were delivered. If emptying the receptacle necessitates a final collection by Suburban Sanitation, the customer may be partially or fully responsible, at Suburban Sanitation’s discretion, for any fees incurred by Suburban Sanitation during the transportation and dumping of waste materials.
Inclement Weather and Natural Disaster Policy:
In the event that severe inclement weather or natural disaster occurs or is present on a scheduled pickup date, Suburban Sanitation shall decide whether the event represents a significant danger to employees and/or equipment. If a significant danger is deemed present, it shall be at Suburban Sanitation’s discretion to delay services as needed. In the event that services are delayed, normal service shall resume as soon as possible, or on the next scheduled delivery day, to be decided by Suburban Sanitation. No refunds or proration shall be issued for delays in service due to inclement weather, natural disaster, or any other acts of nature. Please stay informed about any delays in service by checking our “News and Events” page, following us on twitter, or checking our calendar.
What Trash is Acceptable?
Suburban Sanitation, Inc. will pick up bagged, household garbage that fits within your supplied roll out can. Any customer who is found to be using their residential trash collection service for an off-premises business or permitting a neighbor to “share” their trash service shall be terminated as a customer with a loss of the remaining subscription fees. We are willing to be more than reasonable, please do not abuse our services.
We will not pick up any rocks, any dirt, any concrete, any construction debris or tree clippings. We are not a tree removal service. Unfortunately, we are finding more and more of these items in containers. They are unacceptable for disposal at the landfill and if they are present in your cart, the entire cart can not be collected. Please ensure that these items are not in your cart. We will take boxes, however, if more than 20 please give us a call as a courtesy so we can arrange the right truck to come to your home.
Suburban Sanitation, Inc. cannot dispose of any paint cans even those which are empty or in which the paint is completely hardened. Paint and hazardous waste need to be taken to your local Hazardous Waste site. We will no longer pick up electronics (even as trash). Electronics should be taken to the Foxhole Landfill for proper recycling. The Foxhole Landfill is located at 17131 Lancaster Highway, Charlotte, NC (located at Highway 521 right at the NC/SC State Line).
Suburban Sanitation reserves the right to reject any trash or recycling that may qualify as bio-hazardous material. Examples of bio-hazardous materials may include, but are not limited to:
- Human or Animal waste
- Human or Animal tissue or blood
- Any toxic materials or chemicals (motor oil, battery acid, antifreeze, etc.)
- Human or Animal remains
What Recyclables are Acceptable?
- Plastics 1-7 (except #6)
- Glass Containers
- Aluminum containers
- Steel and tin cans
- Plastic milk and detergent jugs
- Phone books
- Junk mail
- Cereal boxes
- Mixed paper
- Paper bags
Residential recycling is picked up once every week on the same day as trash.
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