Your community grants to Suburban Sanitation the exclusive right to collect and dispose of all household garbage, recycling, bulky items and white goods. Suburban Sanitation agrees to provide curbside collection service once per week and furnish one (96) gallon rollout cart and one recycling bin for each unit. If residents have an extra bag of trash (must be bagged) that does not fit in their cart (with the exception of bulky items) it may be placed next to their cart. Any lose trash which is not bagged may not be picked up. We do not handle “move-outs” or excessive bulk collection as a result of a move. Local laws and regulations prohibit disposal of yard waste, tires, construction debris, paints, oils, resins, hazardous/toxic materials and other liquid materials. Any lost, stolen, or replaced recycle bins or rollout cart will incur a charge of $20.00(recycling bin) – $65.00(rollout cart). This will be billed to the management company on behalf of the association. Collection will include the contents of the cart, and any additional bagged trash and /or resident owned can(s) as well as move-in boxes, cardboard, and other low-density refuse. Trash that we are unable to collect in accordance with these terms may require you to make alternative arrangements. Suburban Sanitation appreciates each customer and in order to provide quality service for all customers, we must stick to our core business of household trash collection and adhere to these terms.
Communities agree to pay Suburban Sanitation on a monthly basis for service in accordance with the rate provided in their contract. Payment will be made by the Property Management company or HOA, who will receive and process billed services performed, before the tenth day of the following month for all completed units. In the event that payment is not received before the date it is due, Suburban Sanitation reserves the right to reclaim carts/bins and/or assess a $15 late fee, in addition to the balance due on the account, to restore service. If the balance remains unpaid for more than 30 days past due date, we will collect the all bins/carts. The account must be paid in full in order to resume service.
INCLEMENT WEATHER AND NATURAL DISASTER POLICY:
In the event that severe inclement weather or natural disaster occurs or is present on a scheduled pickup date, Suburban Sanitation shall decide whether the event represents a significant danger to employees and/or equipment. If a significant danger is deemed present, it shall be at Suburban Sanitation’s discretion to delay services as needed. In the event that services are delayed, normal service shall resume as soon as possible or on the next scheduled service day that will be decided by Suburban Sanitation. No refunds or proration shall be issued for delays in service due to inclement weather, natural disaster, or any other acts or nature.
There is one recycling/trash pick-up day per week per neighborhood. Recycling will be picked up on the same day as trash pickup. Trash must be out for collection by 6:30 a.m. to ensure pick-up on your given pickup day. All garbage and recycling must be set out by the street and not obstructed by vehicles or other objects. Please note that on your trash day do not set anything of value next to your trash cans, it might get taken as trash!
Suburban Sanitation observes the following holidays. If a holiday falls on or before your pick-up day, your pick-up day will be one day later. If a holiday falls on a Saturday or Sunday, there will be no change in your service day:
- ✓New Years Day
- ✓Christmas Day
If you are unsatisfied with your service, you may cancel service at anytime, however we strongly encourage you to contact us with any concerns so that we may find a solution to make you happy. As our customer, you are the most valued part of our business. Elective cancellation of service does not constitute grounds for reimbursement of funds paid for pickup days unused between cancellation date and the end of that billing cycle. No refunds will be issued for services not rendered due to customer cancellation. In the event that your trash service is cancelled, by the customer or Suburban Sanitation, all carts, cans, or bins must be emptied prior to collection. All items belonging to Suburban Sanitation must be returned in comparable condition to the state in which they were delivered. If emptying the receptacle necessitates a final collection by Suburban Sanitation, the customer may be partially or fully responsible, at Suburban Sanitation’s discretion, for any fees incurred by Suburban Sanitation during the transportation and dumping of waste materials.
WHAT TRASH IS ACCEPTABLE?
Suburban Sanitation, Inc. will pick up bagged, household garbage that fits within supplied containers. We will not pick up any rocks, any dirt, any concrete, any construction debris or tree clippings. We are not a tree removal service. Unfortunately, we are finding more and more of these items in containers. They are illegal for disposal at the landfill and if they are present in your cart, the entire cart can not be collected. Please ensure that these items are not in your cart. We will take boxes, however, if more than 20 please give us a call as a courtesy so we can arrange the right truck to come to your home.
Suburban Sanitation, Inc. cannot dispose of any paint cans even those which are empty or in which the paint is completely hardened. Paint and hazardous waste need to be taken to your local Hazardous Waste site. We will no longer pick up electronics (even as trash). Electronics should be taken to the Foxhole Landfill for proper recycling. The Foxhole Landfill is located at 17131 Lancaster Highway, Charlotte, NC (located at Highway 521 right at the NC/SC State Line).
Suburban Sanitation reserves the right to reject any trash or recycling which may qualify as bio-hazardous material. Examples of bio-hazardous materials may include, but are not limited to:
- Human or Animal waste
- Human or Animal tissue or blood
- Any toxic materials or chemicals (motor oil, battery acid, antifreeze, etc.)
- Human or Animal remains
WHAT RECYCLABLES ARE ACCEPTABLE?
- Plastics 1-7 (except #6)
- Glass Containers
- Aluminum containers
- Steel and tin cans
- Plastic milk and detergent jugs
- Phone books
- Junk mail
- Cereal boxes
- Mixed paper
- Paper bags
Residential recycling is picked up once every week on the same day as trash.
In the event that a community terminates this agreement prior to its expiration, other than as result of failure to perform by Suburban Sanitation and after giving a 30 day notice, by certified mail, to bring service up to standard, customer agrees to pay Suburban Sanitation liquidated damages as a sum equal to customers most recent monthly charges multiplied by six. If court action is required, prevailing party shall be entitled to all legal and court fees. Customer expressly acknowledges that in the event of an unauthorized termination of this agreement, the anticipated loss to Suburban Sanitation is estimated to be the amount set forth in the foregoing provision and such estimated value is reasonable and is not imposed as a penalty.