Your community grants to Suburban Sanitation the exclusive right to collect and dispose of all household garbage, recycling, bulky items and white goods. Suburban Sanitation agrees to provide curbside collection service once per week and furnish one (96) gallon rollout cart and one recycling bin for each unit. If residents have an extra bag of trash (must be bagged) that does not fit in their cart (with the exception of bulky items) it may be placed next to their cart. Any lose trash which is not bagged may not be picked up. We do not handle “move-outs” or excessive bulk collection as a result of a move. Local laws and regulations prohibit disposal of yard waste, tires, construction debris, paints, oils, resins, hazardous/toxic materials and other liquid materials. Any lost, stolen, or replaced recycle bins or rollout cart will incur a charge of $20.00(recycling bin) – $65.00(rollout cart). This will be billed to the management company on behalf of the association. Collection will include the contents of the cart, and any additional bagged trash and /or resident owned can(s) as well as move-in boxes, cardboard, and other low-density refuse. Trash that we are unable to collect in accordance with these terms may require you to make alternative arrangements. Suburban Sanitation appreciates each customer and in order to provide quality service for all customers, we must stick to our core business of household trash collection and adhere to these terms.
Communities agree to pay Suburban Sanitation on a monthly basis for service in accordance with the rate provided in their contract. Payment will be made by the Property Management company or HOA, who will receive and process billed services performed, before the tenth day of the following month for all completed units. In the event that payment is not received before the date it is due, Suburban Sanitation reserves the right to reclaim carts/bins and/or assess a $15 late fee, in addition to the balance due on the account, to restore service. If the balance remains unpaid for more than 30 days past due date, we will collect the all bins/carts. The account must be paid in full in order to resume service.
In the event that severe inclement weather or natural disaster occurs or is present on a scheduled pickup date, Suburban Sanitation shall decide whether the event represents a significant danger to employees and/or equipment. If a significant danger is deemed present, it shall be at Suburban Sanitation’s discretion to delay services as needed. In the event that services are delayed, normal service shall resume as soon as possible or on the next scheduled service day that will be decided by Suburban Sanitation. No refunds or proration shall be issued for delays in service due to inclement weather, natural disaster, or any other acts or nature.
There is one recycling/trash pick-up day per week per neighborhood. Recycling will be picked up on the same day as trash pickup. Trash must be out for collection by 6:30 a.m. to ensure pick-up on your given pickup day. All garbage and recycling must be set out by the street and not obstructed by vehicles or other objects. Please note that on your trash day do not set anything of value next to your trash cans, it might get taken as trash!
Suburban Sanitation observes the following holidays. If a holiday falls on or before your pick-up day, your pick-up day will be one day later. If a holiday falls on a Saturday or Sunday, there will be no change in your service day:
✓New Years Day
If you are unsatisfied with your service, you may cancel service at anytime, however we strongly encourage you to contact us with any concerns so that we may find a solution to make you happy. As our customer, you are the most valued part of our business. Elective cancellation of service does not constitute grounds for reimbursement of funds paid for pickup days unused between cancellation date and the end of that billing cycle. No refunds will be issued for services not rendered due to customer cancellation. In the event that your trash service is cancelled, by the customer or Suburban Sanitation, all carts, cans, or bins must be emptied prior to collection. All items belonging to Suburban Sanitation must be returned in comparable condition to the state in which they were delivered. If emptying the receptacle necessitates a final collection by Suburban Sanitation, the customer may be partially or fully responsible, at Suburban Sanitation’s discretion, for any fees incurred by Suburban Sanitation during the transportation and dumping of waste materials.